Byens beste boller

 

 
 

Nå tror du kanskje at du har funnet en oppskrift på gode boller? Da må jeg skuffe deg. Dette er en liten historie om ledelse.
En historie som kanskje kan inspirere deg til å tenke over hvorfor du leder, og hvorfor du leder som du gjør.
 


 
Tenk deg at du har lært å bake boller av din mor. Bollene dine er så gode at familie og venner elsker dem. Henrykt over alle gode tilbakemeldinger, begynner en følelse å spire inni deg. En vakker dag velger du å slutte i jobben din for å bake på heltid. Drømmen din er å bake byens beste boller.
 
Du starter opp for deg selv, og du begynner å bake. Du trenger kunder, og du snakker med naboer, onkler og tanter, venner og gamle kollegaer. Alle vil deg vel, og bollene går unna, nært sagt som varmt hvetebrød. Du elsker jobben din, og folk elsker bollene dine. Du står opp hver morgen og gleder deg.
 
– I dag skal jeg gjøre mange glade med bollene mine!
Du er i ferd med å oppnå drømmen. Du er i ferd med å lage byens beste boller.
 
Etter hvert begynner flere å få øynene opp for bollene dine. Bedrifter begynner å ta kontakt. De vil veldig gjerne ha faste leveringer. Et selskap vil ha 100 boller hver fredag, og et annet vil ha 200 boller levert til lunch hver dag. Det blir bare mer og mer, og du baker og baker. Du står opp tidligere og tidligere for å bli ferdig, men du elsker fortsatt jobben din. Det er uaktuelt å slurve for å bli fortere ferdig. Du lager tross alt byens beste boller, og det krever at du passer godt på alt som må gjøres. Dessuten skal bollene leveres rykende ferske når kundene har bedt om det. Det er i grunnen det som tar mest tid.
 
Nå selger du så mange boller at du ikke rekker over det lenger. Du har ikke noe annet valg enn å få hjelp. Så du ansetter 2 medarbeidere. Den ene skal være med å bake, mens den andre skal kjøre ut varene og ellers holde det rent og pent i lokalet. Selv må du jobbe mer med salg og regnskap, i tillegg til bakingen.
 
Bakeriet ditt går så det suser. Du og dine ansatte leverer byens beste boller. Dere er stolte.
 
Men så en dag får du en lite hyggelig tilbakemelding fra en kunde.
– “Bollene dine er ikke like gode som før. Det er som om noe mangler.”
 
Kort tid etter hører du en annen kunde klage.
– “Du, de bollene dine kommer altfor sent. Vi vil jo ha dem til lunch.”
 
Du blir skuffet. Blant alle de fornøyde kundene, kommer det stadig flere kritiske tilbakemeldinger fra misfornøyde kunder. Du kjenner frykten for at omdømmet ditt skal slå sprekker. Du skal jo levere byens beste boller, hva har skjedd?
 
Du snur deg mot dine 2 ansatte. Du hadde ikke tid til å lage alle bollene selv, og nå har du ansatte som skal hjelpe deg. Du vil at de skal lage akkurat like gode boller som det du gjør selv, og de skal levere dem til rett tid, akkurat slik du gjorde da du var alene. De 2 ansatte ser forundret på deg.
 
Du innser at du ikke har forklart tydelig nok hva som forventes av dem. Byens beste boller krever at det er god kontroll på alt som må gjøres. Det er ikke bare å blande sammen noen ingredienser på slump og håpe på det beste. Ingen vet det bedre enn deg. Det må veies og måles, det må heves og trilles. Riktig temperatur for ikke å drepe gjæren, og passe tid i ovnen for å få den riktige fargen. Det må planlegges, sånn at kundene får levert rykende ferske boller til rett tid. Å bake byens beste boller er krevende, og nå klager kundene.
 
Tanken bak ansettelsene, er å få noen som kan hjelpe til med å levere produktet. En forutsetning er selvfølgelig at de som hjelper deg forstår og leverer samme kvalitet som om du skulle gjort det selv, og det gjør de ikke uten din hjelp. Husk at det ikke er hvilke som helst boller, det er byens beste. Du må lære dem å bake, slik du lærte å bake av moren din. Når de ansatte har lært, må du huske å kontrollere. Smaker du på en bolle før resten sendes ut til kunden, vet du om kvaliteten er som den skal være. Er kvaliteten god, må du rose dine ansatte og dele opplevelsen av suksess med dem. Er kvaliteten for dårlig, må du hjelpe dem til å lykkes bedre neste gang. Du må legge til rette og vise dem kunstene. Du må finne metoder som motiverer dem. La være å kjefte. Få mel på hendene og brett opp ermene. Vær en leder som deltar, ikke en sjef som roper.
 
Tenk deg at du fortsatt leverer byens beste boller, og at du søker etter flere nye medarbeidere. Du lykkes som gründer. Du lykkes som leder. Kanskje neste mål er landets beste boller?
 
Et godt valg i hverdagen er å huske at ledelse dreier seg om å få hjelp. Du får bare hjelp hvis du oppfører deg godt og deler suksessen.
 
Lykke til!
 
 

 
 


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